Politique de remboursement

14-Day Return Policy

You have 14 days from the date of delivery to submit a return request. Return requests made after this period will not be accepted.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unworn, unused, with tags attached, and in its original packaging
  • Proof of purchase (receipt or order confirmation email) must be provided
  • The return request must be submitted within 14 days of the delivery date

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery. The following documentation must be submitted along with your return request:

  • Photo(s) clearly showing the defect or damage
  • Photo showing the item's tags and packaging condition
  • Additional photo(s) showing the overall condition of the item

Damage reported after 48 hours of delivery may not be eligible for review. Return requests submitted without visual documentation cannot be processed.

Return Process

To initiate a return, please contact us through any of the following channels:

  • Email: adriapulse@outlook.com
  • WhatsApp: +382 68 918 896
  • WhatsApp: +382 68 918 856

Once your return request has been approved, the return shipping address will be communicated to you via email or WhatsApp. Return shipping costs are the responsibility of the customer. Items sent without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, etc.)
  • Custom or personalized items
  • Personal care and hygiene products
  • Gift cards
  • Opened or used items

Exchanges

To exchange an item, please return your current item following the return process above. Once your return is approved, place a new order for the desired item. Please note that stock availability cannot be guaranteed at the time of exchange.

European Union — 14-Day Right of Withdrawal

In accordance with the Consumer Rights Directive (2011/83/EU), if your order is delivered within the European Union, you have the right to withdraw from the contract within 14 days of delivery, without providing any reason. To exercise this right, the item must be unworn, unused, with tags attached, and in its original packaging.

Refunds

Once your return is received and inspected, you will be notified of the approval status by email. Approved refunds will be processed within 10 business days and credited to your original payment method. Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us:

  • Email: adriapulse@outlook.com
  • WhatsApp: +382 68 918 896
  • WhatsApp: +382 68 918 856