Refund & Return Policy

Our Commitment to You

At AdriaPulse, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our policy carefully before submitting a return or refund request.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

The item is unused, unworn, and in its original condition
All original tags and packaging are intact
The item is not marked as a final sale or non-returnable product

The following items are not eligible for return:

Underwear, lingerie, and swimwear (for hygiene reasons)
Items damaged due to misuse or improper care
Personalized or custom-made products

How to Request a Return

Contact us at adriapulse@gmail.com within 14 days of delivery
Include your order number and reason for return
Our team will respond within 2 business days with return instructions
Ship the item back using a trackable shipping method

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to your original payment method
Bank transfer refunds may take additional time depending on your bank
Shipping fees are non-refundable unless the return is due to our error

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us immediately at adriapulse@gmail.com with photos of the item. We will arrange a free return and send a replacement or issue a full refund at no additional cost to you.

Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To cancel an order, contact us immediately at adriapulse@gmail.com with your order number. Once an order has been dispatched, it cannot be cancelled and must go through the return process.